Payment Policy

Authorization and charges

By submitting an order, you authorize the applicable payment provider to charge the total shown at checkout, including shipping and taxes. A temporary authorization hold may appear before the transaction is finalized. If an order is canceled or declined, the provider may take several business days to release the hold.

Payment security

Payments are handled by third-party payment processors using security controls designed to protect transaction data. We do not directly store full payment-card numbers. You are responsible for using an authorized payment method and maintaining the security of your account.

Payment review and failed payments

We may verify billing or identity information and may cancel, limit, or hold an order reasonably suspected of fraud, unauthorized activity, pricing error, or payment risk. If payment fails, confirm the entered details, billing address, available funds, and provider restrictions, or try another method. Your bank can often explain a decline that we cannot see.

Prices, taxes, and errors

The final amount is displayed before you place the order. Taxes and shipping charges, where applicable, are calculated at checkout. If a material pricing or system error occurs, we may cancel the affected order and issue a refund, subject to applicable law.

Changes and cancellations

Contact service@eluviax.com immediately to request a change or cancellation. We may be able to assist before fulfillment begins, but changes are not guaranteed. Once shipped, the Return & Refund Policy applies.

Refunds

Approved refunds are issued to the original payment method unless applicable law requires otherwise. After we initiate a refund, the payment provider may require additional time to post it. See our Return & Refund Policy for eligibility and timing.

Contact

For payment questions, contact service@eluviax.com and provide the order number. Never send us a complete card number or security code.